FREE DELIVERY AUSTRALIA WIDE

FAQ

Returns

Not quite what you were after? Pas de problème!

We want you to absolutely love your new purchase as much as we loved designing it!
Please send us an email to returns@ondineswim.com.au
 within 10 days of receipt of purchase & let us know what’s up!


What’s the catch?

All returned items must be returned unworn, unwashed, in it’s original packaging & with all labels/sanitary sticker intact. Due to hygiene restrictions, we cannot offer a refund on garments that have had the hygiene sticker removed. Please leave this intact until you are 100% sure about your purchase.

All returns can be sent to:

Ondine Swim
PO Box 3479
Merewether
NSW Australia 2291

Upon receipt of your return, the garment will be inspected & we will contact you with the outcome of your return to notify you of any refunds or exchanges where applicable. A replacement can only be issued if the garment is proven to be faulty or defective.

Sale items & gift cards are final sales & unfortunately cannot be returned for change of mind. 

Refunds can take up to 10 working days to process with your financial institution, so please allow ample time before contacting us at returns@ondineswim.com.au in regards to any refund amount. 

Please note that the sender is responsible for all return postage fees & charges for exchanges & change of mind. To ensure the package reaches us, we recommend you use a trackable service.

 

AFTERPAY

What is AfterPay?

We’ve all had our eye on that gorgeous new pair of shoes or that fab dress, & had the agonising wait for pay day to buy it praying that it doesn’t sell out! And lets be honest, when it comes to our little babes, these finds are oh so hard to resist! Not another delivery the husband says! Whoops! Now there’s an easy solution to guilt free shopping that lets you buy NOW & pay LATER! Interest Free! Enter AfterPay. The husband won’t even notice, we promise!

 

How does it work?

Simply select AfterPay at checkout & your purchase will be divided into 4 equal payments, to be paid over a period of 8 weeks, interest free. There are no fees to apply, and approval is quick & easy. And the best part? Your items are shipped straight away! No need to wait!

There are no interest or sign up fees, ever. However, late fees may apply if your scheduled payments are missed. For more information, please refer to the AfterPay website here.

 

Who can use AfterPay?

AfterPay is available to you so long as you are:

  • 18 years old or over
  • Are an Australia resident
  • Use an Australian Credit or Debit Card to make your purchase

Once your account has been safely secured with AfterPay, future purchases are completely seamless & simple!

  

LayBuy powered by PayPal

What is LayBuy powered by PayPal

Don’t need your goods straight away but don’t want to miss out? You can now LayBuy! An interest free payment solution that guarantees your purchase, but gives you time to pay it off.

 

How does it work?

LayBuy powered by PayPal works just like any LayBuy you would make in-store. Simply add your items to your cart & click LayBuy powered by PayPal at check out!  Your LayBuy will be managed through either your PayPal account or via a PayPal profile if you are simply using debit or credit card.

We require a 20% deposit on your items to secure your LayBuy. Subsequent payments are then set up to be paid monthly over a 3 month period.

No interest charges, ever. And no membership fees.

You can read more about the process here.

 

Are there any fees?

There are no joining fees, but you will be charged 0.9% of your purchase amount by PayPal. Thats less than an in-store LayBuy!

 

When will my items be shipped?

Your items will be shipped as soon as the final payment has been received. You may be able to pay your LayBuy off early by contacting PayPal directly. 

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